dhokebaji Privacy Policy

1 Information We Collect

dhokebaji may collect the following types of information to create your account, provide services, and meet legal obligations:

• Identity Information: Full name, date of birth, national ID or passport number.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: bKash, Nagad, Rocket, or Upay account details and transaction history.
• Technical Information: IP address, browser type, device information, and cookie data.
• Usage Information: Your site browsing activity, game play history, and account activity.
• Verification Information: Documents required to verify your identity.

2 How We Collect Information

We collect information in the following ways:

• Information provided directly by you when you register or create an account.
• Financial information during the processing of deposit and withdrawal transactions.
• Technical data collected automatically while browsing our site.
• Information collected through cookies and similar tracking technologies.
• Information you provide during customer support interactions.
• Information received through third-party providers during identity verification.

3 How We Use Your Information

dhokebaji uses your information for the following purposes:

• Creating, managing, and maintaining your account.
• Processing deposits, withdrawals, and other financial transactions.
• Complying with the terms of service and applicable legal obligations.
• Verifying your identity and preventing fraudulent activity.
• Providing 24/7 customer support and resolving issues.
• Implementing responsible gaming policies and ensuring your protection.
• Improving the quality of our services and enhancing the user experience.
• Keeping you informed about relevant promotional information and offers (subject to your consent).

4 Data Sharing and Third Parties

dhokebaji does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances for the purpose of operating the service:

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer services for processing transactions.
• Identity Verifiers: Authorized organizations to complete the KYC (Know Your Customer) process.
• Technology Service Providers: Trusted technology partners who assist in operating our platform.
• Legal Authorities: To comply with legal obligations, court orders, or government directives.
• Fraud Prevention: Relevant agencies to investigate and prevent suspicious activity.

Before sharing any information with third parties, we ensure they comply with our privacy standards and have appropriate data protection measures in place.

5 Data Storage and Security

We apply industry-standard security measures to keep your personal information safe:

• SSL Encryption: All data transfers are carried out using advanced SSL/TLS encryption technology.
• Data Encryption: Stored sensitive information is kept in encrypted databases.
• Access Control: Only authorized personnel have access to the information they need.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Retention Period: Information is retained for the period required by legal obligations and is then securely deleted.

6 Cookie Policy

The dhokebaji website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: To ensure the core functionality of the website, such as maintaining login sessions.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To monitor and improve site usage.
• Security Cookies: To detect and prevent fraudulent activity.

You can manage cookies by changing your browser settings. However, disabling certain essential cookies may limit the functionality of the website.

7 Your Rights

As a user, you have the following rights:

• Right to Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that data processing be limited in certain cases.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Data Portability: The right to receive your information in a structured format where applicable.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

8 International Data Transfers

Some service providers may be located outside Bangladesh. In such cases, we ensure that:

• Appropriate safeguards are in place for international transfers.
• Applicable data protection laws in the third-party country are complied with.
• Transferred information maintains the standards set out in this privacy policy.
• Necessary contractual security arrangements remain in effect.

9 Protection of Minors

dhokebaji is for persons aged 21 or above only. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with information, we will immediately delete that information and close the associated account. Age verification is an essential part of our registration process.

10 Policy Changes

dhokebaji reserves the right to update this privacy policy from time to time. For significant changes:

• We will display a notice on the website.
• Registered users will be notified by email.
• The effective date of the change will be clearly stated.
• Continued use of the service after changes are made will be considered as your acceptance of the updated policy.

Visit this page regularly to stay informed about the latest privacy policy.

11 Responsible Gaming and Data Protection

Our privacy policy is directly connected to our responsible gaming initiatives. By analyzing your usage data, we can:

• Identify problematic gaming behavior at an early stage.
• Provide self-exclusion and limit-setting features.
• Keep your gaming experience safe.

To learn more about responsible gaming, visit our Responsible Gaming page.

12 Legal Basis

We process your information on the following legal grounds:

• Contractual Necessity: To fulfil the service agreement with you.
• Legal Obligation: To comply with applicable laws and regulations.
• Consent: Processing activities for which you have given explicit consent.
• Legitimate Interests: For fraud prevention, system security, and service improvement.